Patient Correspondence

European countries have increasingly ageing populations. This creates challenges for NHS services and social care as the demand for treatment and care grows, and a patient correspondence system is the solution.

Over 100 million items of patient clinical correspondence are currently sent out across the UK by the NHS. This includes appointment confirmations, discharge summaries, recalls, lab results and health campaigns. The process is costly, both financially and environmentally, and the information exchange process is slow.

With an ageing population the amount of Patient Correspondence is set to grow. Our digital solutions at Microtech Health transform this process, increase efficiency and substantially save costs. Our managed service delivers Patient Correspondence from a health organisation to a designated patient. The delivery method is digital for digitally registered patients, with a fall back to a print service for non-digitally registered patients.

Microtech Health’s one stop integrated solution, combined with traceability and audit, provides vastly improved delivery time via the digital route. All digital documents are converted to PDF and the digital recipient is notified by their preferred method via mobile app, SMS message or email. Digitally registered patients can view and access documents using their mobile app or via a browser link sent with their notification message.

Our service is designed to complement and integrate with existing Clinical Management Systems and EDT systems.

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